Contact
Contact Sugarreset: Orders, Refunds and Website Questions
For Sugarreset orders, tracking, changes and refunds, call the BuyGoods order desk at +1 (302) 200-3480 or email [email protected]. For website questions, typos, privacy and press, email [email protected], Monday to Friday, 9am to 5pm ET. The website inbox cannot see orders, so refund requests sent there will be passed back to the phone line.
All channels
How do I contact Sugarreset?
One phone line, two email inboxes and two mailing addresses. Each one handles different jobs.
Call +1 (302) 200-3480 for anything tied to an order. Email [email protected] for anything tied to the website. The cards below give every channel with its purpose.
Orders, tracking and refunds
The BuyGoods order desk. It can see your order.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
60 East 42nd Street, Floor 40
New York, NY 10165
Mail only. No walk-in sales.
Returns (New York)
469 Seventh Avenue, Floor 12
New York, NY 10018
Add your full name, email address and order ID on a note inside. Buyer pays return shipping. Use a tracked service.
Quick guide
Which Sugarreset contact handles my question?
Pick your task in the left column. The right desk is in the middle, and the fastest way to reach it is on the right.
| What you need | Who to contact | How |
|---|---|---|
| Place an order or ask about packs | Order page or order desk | Order button on this site, or call +1 (302) 200-3480 |
| Track a package | Order desk | Tracking link in your order email, or call +1 (302) 200-3480 |
| Change or cancel an order | Order desk | Call +1 (302) 200-3480 as soon as possible |
| Refund under the guarantee | Order desk | Call +1 (302) 200-3480 with your order ID |
| Send bottles back | Returns address | Call first, then mail to 469 Seventh Avenue, Floor 12, New York, NY 10018, USA |
| Order question by email | Sales email | [email protected] |
| Typo, page error or broken link | Website desk | [email protected] |
| Privacy request | Website desk | [email protected], subject line "Privacy" |
| Press or partnership | Website desk | [email protected], subject line "Press" |
| Match a bottle to an order | Order desk | Call +1 (302) 200-3480 |
Inboxes
Why can't the Sugarreset website email see my order?
The website desk and the order desk run on separate systems. Payments, addresses and tracking live with BuyGoods, the order desk. Our website team has no login to that system.
That split protects your card and address. It also means a refund request sent to the website inbox will only get a reply pointing you to the phone line.
+1 (302) 200-3480 · [email protected]
Sees your order, payment status and tracking. Handles changes, cancellations, returns and refunds.
[email protected]
Handles page errors, privacy requests, press and corrections. Cannot open, change or refund an order.
Hours
When is the Sugarreset contact team available?
The website desk reads email Monday to Friday, 9:00am to 5:00pm Eastern Time. Messages sent on a weekend or a U.S. holiday get read on the next business day.
The seller has not published hours for the order desk phone line. If a call goes unanswered, try again during U.S. business hours, or send a short email to [email protected] with your order ID.
| Website email | Mon-Fri, 9:00am-5:00pm ET |
|---|---|
| Order desk phone | Not published |
| Sales email | Not published |
| Office and returns mail | Mail only, no walk-in visits |
Before you call
What should I have ready when I call about a Sugarreset order?
Three details let the order desk find you fast. Keep them in front of you before you dial +1 (302) 200-3480.
Order ID
It is in the confirmation email sent right after checkout. Search your inbox and spam folder for "order."
Email used at checkout
The desk looks up orders by email. Use the exact address you typed, even if it was an old one.
Full name
Give the name on the order. If a card was in someone else's name, say so at the start.
Never share a full card number or password by email. The order desk will not ask for either.
Guarantee
What happens when I call Sugarreset about the guarantee?
The order desk checks your purchase date against the 60-day window. If the sales page printed a longer window at the time you bought, that longer window applies.
Next, the desk tells you how to send the bottles back and logs the claim under your order ID. The refund starts once the returned bottles are credited.
The money-back promise covers your purchase. It is a store policy, not a statement about how the drops will work for you.
Details on timing and eligibility are on the Sugarreset guarantee page.
Returns
How do I mail Sugarreset bottles back for a refund?
Call the order desk first. They confirm the order is inside the 60-day window and log your return. Then mail the bottles to 469 Seventh Avenue, Floor 12, New York, NY 10018, USA.
- Put your full name, email and order ID on a note inside the box.
- Buyer pays return shipping. Use a tracked service.
- Keep the tracking number until the refund posts.
Refund timing: 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. Full rules sit on the Sugarreset refund policy.
Delivery
Who do I contact if my Sugarreset package is late?
Start with the tracking link in your order email. It shows the carrier's latest scan. If the link shows no movement for several days, call +1 (302) 200-3480.
Shipping cost and delivery time are not published by the seller, so we cannot quote a date. Our Sugarreset shipping page explains what the order email contains.
Press and corrections
How do press and correction requests reach Sugarreset?
Journalists and partners should email [email protected] with "Press" in the subject line. Tell us your outlet, your question and your deadline.
Send the page address and the sentence in question to [email protected]. When we correct a page, its "Last updated" date moves forward. You can read our method on the about page.
We answer questions about the website and the label. Questions about the formula's origin or the factory go to the distributor on the label, Instituto Experience, at +1 (507) 448-8190.
Postal mail
Can I write to Sugarreset by post?
Yes. General letters go to the office at 60 East 42nd Street, Floor 40, New York, NY 10165, USA. Only returned bottles go to the Seventh Avenue returns address.
Mail is slower than a phone call. For refunds and order changes, call first so the clock on your guarantee is logged. Then send any paperwork the desk asks for.
Stay safe
How can I be sure I am reaching a genuine Sugarreset contact?
Only trust the numbers and addresses printed on this site, in your order email, or on the bottle label. Copycat listings sometimes post their own phone lines to take refund calls.
- The order desk number is +1 (302) 200-3480. It will not ask for your card PIN or a password.
- The website email ends in @Sugarresetbalance.com. The sales email ends in @customercs.com.
- Bottles bought from an auction site or an unknown reseller may not be covered by this desk's refund window.
If a message looks off, forward it to [email protected] and we will tell you if it came from us.
FAQ
Sugarreset contact FAQ
What is the Sugarreset customer service number?
Call +1 (302) 200-3480. It is the BuyGoods order desk for orders, tracking, changes and refunds.
Can I get a refund by emailing the website?
No. The website inbox cannot see orders. Call +1 (302) 200-3480 with your order ID to start a refund.
What are the website desk's hours?
Monday to Friday, 9:00am to 5:00pm Eastern Time. Emails sent outside those hours are read on the next business day.
I lost my order ID. What now?
Search your inbox and spam folder for the order confirmation email. If you still cannot find it, call the order desk with the email and name you used at checkout.
Can I visit the New York office?
No. The office and returns addresses take mail only. There are no walk-in sales or pickups.
Where do I send a privacy request?
Write to [email protected] and put "Privacy" in the subject. Order data requests may also need to go to the order desk.
Who do I ask about how Sugarreset is made?
Our website desk can answer label questions. For the factory or formula source, contact the distributor named on the label, Instituto Experience.
Keep reading
More about Sugarreset
Refund policy
The formal refund rules: eligibility window, how to request, the returns address, what to include and timing.
Read more
Shipping
Where orders ship from, how tracking works, and what to do if a parcel is late, damaged or unsealed.
Read more
FAQ
Short answers to the questions people ask most about Sugarreset: dose, ingredients, safety, price and refunds.
Read moreAuthorized U.S. stocking partner
Ready to try Sugarreset with the 60-day guarantee?
Order through the official partner page so your order ID is on file with the refund desk. Prices for the 2, 3 and 6-bottle packs are shown at checkout.
Questions before you buy? Call +1 (302) 200-3480. 60-day money-back guarantee, return shipping paid by the buyer.