Policy
Sugarreset Refund Policy: Returns, Timing and What You Need
Sugarreset orders placed through the official order page can be refunded within 60 days of purchase, or a longer window if the sales page prints one. Request it by phone at the phone desk (number in the footer). Mail the bottles to the New York returns address with your full name, email and order ID. Refunds are issued 3-5 business days after the return is credited.
1. Scope
What does the Sugarreset refund policy cover?
This policy covers Sugarreset orders placed through the official order buttons on sugarresetbalance.com. Those orders are processed and refunded by the BuyGoods order desk.
Sugarresetbalance is an authorized U.S. stocking partner, not the manufacturer. Purchases from marketplaces, other websites or third-party sellers fall outside this policy. Those sellers set their own terms, as explained on where to buy Sugarreset.
Policy last reviewed: September 30, 2026. If the sales page prints a longer refund window when you order, that longer window applies to your order.
2. Summary
What are the Sugarreset refund terms at a glance?
The table sets out every published term in one place. Where the seller has not published a rule, the row says so.
| Refund window | 60 days from purchase, unless the sales page prints a longer window |
|---|---|
| How to request | By phone: the phone desk (number in the footer) |
| What you need | Your order ID |
| Returns address | 469 Seventh Avenue, Floor 12, New York, NY 10018, USA |
| Inside the parcel | Full name, email and order ID |
| Return shipping | Buyer pays return shipping. Use a tracked service. |
| Refund issued | 3-5 business days after the return is credited |
| Card posting | 5-10 days, set by your card issuer |
| Opened or partly used bottles | Not published. Ask the order desk |
| Website inbox | Cannot see orders or issue refunds |
3. Eligibility
Who is eligible for a Sugarreset refund?
You are eligible if you bought through the official order page and you contact the order desk within the refund window. The window is 60 days from the purchase date, or longer if the sales page printed a longer one.
- The order was placed through the official order page
- The request is made within the refund window
- You can give the order ID, or details the desk can use to find it
- The bottles are mailed back as the desk instructs
Eligibility does not depend on why you want a refund. The policy is about the purchase, not about how the product worked for you. The guarantee page explains that difference in plain terms.
4. Requesting
How do you request a Sugarreset refund?
Every refund starts with a phone call to the phone desk (number in the footer). Mailing bottles without calling first can leave the returns team unable to match your parcel.
Check your purchase date
Find the date in your order email. Your request must fall within 60 days of it, or within a longer window printed on the sales page.
Phone the order desk
Call the phone desk and give your order ID. Ask for a refund under the money-back policy.
Follow the return instructions
The desk confirms the order and tells you what to send. Ask about any opened bottles during the same call.
Post the return with tracking
Mail the bottles to 469 Seventh Avenue, Floor 12, New York, NY 10018. Put your full name, email and order ID in the box. Return postage is paid by you.
Watch for the credit
Allow 3-5 business days after the return is credited, then 5-10 days for your card issuer to post the refund.
5. The return
What must a Sugarreset return include, and where does it go?
Send the bottles to the returns address with a note showing your full name, email and order ID. Missing details can hold up the credit on your return.
469 Seventh Avenue, Floor 12, New York, NY 10018, USA
Pack the bottles so they cannot leak or break in transit. Close each cap tightly, and use padding if you are sending more than one bottle.
The New York office at a different address does not accept returns. Use only the returns address above.
6. Postage
Who pays return shipping on a Sugarreset refund?
The buyer pays. Return postage is not refunded under the published policy. Choose a tracked service and keep the receipt and tracking number until the refund reaches your card.
7. Timing
When will a Sugarreset refund reach your account?
The refund is issued 3-5 business days after your return is credited. Your card issuer then needs 5-10 days to post it to your statement.
- Return in transit
Time depends on the postal service you choose. Tracking shows when it arrives.
- Return credited
The returns team logs the parcel against your order ID.
- 3-5 business days
The order desk issues the refund once your return is logged.
- 5-10 more days
Your bank or card issuer posts the credit. This part is outside the seller's control.
Weekends and bank holidays do not count as business days. Allow for them before you follow up.
8. Used bottles
Are opened or partly used Sugarreset bottles refundable?
The seller has not published a rule on opened or partly used bottles. We will not guess at one here.
Ask the order desk during your refund call. Tell them how many bottles you have, how many are open and how full they are. Follow their instructions on what to send back.
If you are choosing a large pack and want certainty first, call the phone desk before ordering. Pack sizes are on the pricing page.
9. Disputes
Should you file a chargeback for a Sugarreset order?
Speak to the order desk before you contact your bank. The desk can check your order and the state of your return while you are on the phone.
A card dispute opened while a return is already in progress puts two processes on one order. That can make it harder to see which one has paid you. If you do dispute a charge, tell the order desk, and keep your tracking number and call notes.
Save the order email, the date of your refund call, and the return tracking number. They are your proof if anything is questioned later.
10. Contacts
Who handles Sugarreset refunds, and who cannot?
Only the order desk can see orders and issue refunds. The website inbox handles page questions, typos, privacy and press, and it cannot look up a purchase.
Order help and refunds
The order desk’s phone and email are in the footer.
The BuyGoods order desk. It can see your order.
This website
The website inbox is listed in the footer.
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
60 East 42nd Street, Floor 40
New York, NY 10165
Mail only. No walk-in sales.
Returns (New York)
469 Seventh Avenue, Floor 12
New York, NY 10018
Add your full name, email address and order ID on a note inside. Buyer pays return shipping. Use a tracked service.
For delivery problems before a return, such as a late or damaged parcel, see Sugarreset shipping. More ways to reach us are on the contact page.
11. Updates
Can the Sugarreset refund policy change?
Yes. The seller can update its terms, and we update this page when we learn of a change. The date at the top of the page shows the last review.
Your order follows the terms shown on the order page on the day you bought. If the order page and this summary ever differ, the order page wins for that order. Take a screenshot of the refund wording at checkout if you want a record.
FAQ
Sugarreset refund policy FAQ
Can I get a refund after 60 days?
The published window is 60 days from purchase, unless the sales page printed a longer one when you ordered. Call the phone desk if you are unsure.
Is return shipping refunded?
No. The buyer pays return postage under the published policy.
Can I return opened bottles?
The seller has not published a rule on opened bottles. Ask the order desk during your refund call.
Where do I send my return?
To 469 Seventh Avenue, Floor 12, New York, NY 10018, with your full name, email and order ID inside.
Can I request a refund by email?
Refunds start with a phone call. The website email has no view of orders, so a refund request sent there goes nowhere.
Does the policy cover bottles bought on a marketplace?
No. It covers orders placed through the official order page. Other sellers set their own refund rules.
Will I be refunded to the same card?
Refunds normally go back to the payment method used at checkout. Confirm this with the order desk during your refund call.
Why has my refund not shown yet?
Allow 3-5 business days after your return is credited, then 5-10 days for your card issuer. If both have passed, call the order desk.
Keep reading
More about Sugarreset
Guarantee
How the 60-day money-back guarantee works, how to claim it by phone, and how long the refund takes.
Read more
Shipping
Where orders ship from, how tracking works, and what to do if a parcel is late, damaged or unsealed.
Read more
Contact
Which Sugarreset desk handles order help, refunds, returns, privacy and press, with phone, email and mail details.
Read moreAuthorized U.S. stocking partner
Ready to try Sugarreset with the 60-day guarantee?
Order through the official partner page so your order ID is on file with the refund desk. Prices for the 2, 3 and 6-bottle packs are shown at checkout.
Order questions after you buy go to the desk listed in the footer. 60-day money-back guarantee, return shipping paid by the buyer.